Is your funnel dry?
You've got a cool product, but people have trouble understanding it. You have traffic, but closing sales takes forever. You think your product is simple, but prospects are overwhelmed with information. Leads compare your product with competitors who aren't even in the same league as you.
Does this sound familiar?
Your pitch isn't delicious.
My intuition tells me your marketing copywriters (maybe that's you) are engaged in educated guess-work. You're rolling the dice with messaging that continues to miss the mark. You write, then test, then rewrite, and then test again, over and over, until you finally stumble onto something that works. And when you do, you feel uneasy with your ability to repeat the results.
This approach is wasting your time, your energy, your resources, your money, and your sanity, yielding poor financial returns with no long-term benefits.
If only there was a better way!
There's a better way to write delicious pitches; listen.
We believe your best pitches (sales copy, marketing copy, etc.) come from your past & current customers. In their brains, hidden away, you'll find mountains of copy, worth its weight in gold.
Delicious copy of the highest caliber, with the highest conversion rates, already exists! It's waiting for you to discover...
But extracting that copy is near-impossible, by yourself.
The problem is gold nuggets are purposely hidden from you, often because customers feel uncomfortable sharing them. Perhaps they worry about hurting your feelings or perhaps they have an aversion to conflict. Maybe they're fearful of losing connection with you or maybe they just have a general resistance to being vulnerable. Whatever their reasons, they are resistant to giving you the truth, THEIR truth. And without that, you're back to square one; guess-work.
That's why you need an independent third-party who will communicate with your customers on your behalf to:
Uncover the truth from past & present customers
Develop a focussed and brand-aligned Customer Persona based on targetted TrueFan Interviews
Organize a messaging guide with reusable boilerplates to attract more brand-aligned customers like them, in the future.
Let us help you take the guess-work out of your brand's growth strategy.
We survey your past & present customers, help you choose which of those customers are the best fit for additional research, and then perform deep-dive interviews, to discover your unique position in the market, with a clear point of difference, straight from your customer's mouth.
Delicious copy requires empathy & connection
The cornerstone of creating delicious copy that converts leads into easy sales requires a deeper understanding of your brand's stakeholder's problems (Empathy) along with explicitly communicating the values that align them with your brand (Connection).
By increasing your customer understanding and communicating the values you share with them, we will:
Identify how to quickly boost conversions
Discover what triggers customers to buy
Use customer's own words to write copy that converts
We open communication with a 5 minute survey
Before we begin evaluating who to interview, our quest for gold begins by reaching out to all your past & present customers with a bespoke survey.
The goal is to get as much information as we can such as:
🤱🏻 Date of Birth
👶🏼 Number of Kids
💰 Personal Income
🏡 Household Income
🏛️ Political View
✨ Religious View
☀️ Default Day
🖥️ Frequently Used Sites
📚 Favorite Books
🏌🏻♂️ Outdoor Hobbies
🎮 Indoor Hobbies
🗞️ Favorite Publications
🍿 Favorite Movies
🎸 Favorite Bands
🎧 Favorite Podcasts/Streams
👑 Admired Leaders
🤩 Brands Loyal To
Social Media Use
👥 Facebook Use
📷 Instagram Use
📂 LinkedIn Use
🐦 Twitter Use
🤖 Reddit Use
▶️ YouTube Use
📱 TikTok Use
🧗🏻♂️ Journey Intensity
🌪️ Problems (Point A)
🏆 Goals (Point B)
📦 Products Purchased
👔 Services Purchased
⚔️ Competitive Landscape
📣 Net Promoter Score
🎖️ Value Alignment
🥊 Impact Rating
🤩 TrueFan Rating
Then we reveal your best-fit customers.
Using our custom-built dashboard, informed by our unique Opportunity Evaluating Algorithm (OEA), you will rate your customers based on the cost of serving them and the value you receive.
Combined with the impact you've made in your customer's lives, rating your customers will help us easily identify which customers are best-fit for the next part of the process: Deep-Dive Interviews.
Once you identify your best-fit customers, we conduct the interviews.
🎭 Behavior Analysis (DISC)
⛰️ Desired Outcomes
⚡ Pains with Old Solution
🧗🏻♂️ Buying Journey
🚷 Buying Objections
🎖️ Winning Value Proposition
🌤️ New Opportunities
📣 Word of Mouth Pitch
👤 TrueFan Avatar
⛰️ Brand Purpose
💡 Core Idea
🌎 Brand Vision
⛳ Brand Mission
🎖️ Brand Values
👑 Company Avatar
🎯 Target Market
🏳️ Positioning Statement
🤺 Positioning Strategy
💬 Product One-Liner
🚠 Elevator Pitch
✏️ 100-word Description
✒️ 500-word Description
🌪️ Problem Space
⛱️ Current Solutions
🥊 Product Impact
⭐ Product Features
🌈 Product Benefits
🏆 Metrics of Success
🏴☠️ Competitor Claims
⚔️ Response to Competitors
💎 Value Points Boilerplates
🥇 Bragging Points
When we perform our Deep-Dive interviews with your TrueFans, we ask specific questions to gather information regarding their journey, the pain they faced before becoming aware of your product, and the solutions/goals they hoped to achieve.
Paramount to this discovery process is documenting the actual language they use so that we can duplicate it in your messaging boilerplates. We use all of this information when building your brand's communication palette.
From this process we produce these assets together:
Communicate your value effectively
Help your best-fit customers intuitively understand the value of your products by diving deep into your relationship with them.
TrueFan Survey & Rating Calculator
Get basic information about your customers and find what your past & current customers really think of you and your competitors.
Identify your happiest customers and evaluate their importance to your business based on a top-level analysis of cost vs. benefit.
✅ Survey Request Templates
✅ Survey Form
✅ Customer Rating Calculator
TrueFan Deep Dive Interviews
Get a deeper understanding of what makes your happiest customers tick, click, and buy from you so you can uncover your unique authority and product position. Make informed decisions about how to market, and sell with less waste.
✅ Deep Dive Interview(s)
✅ Post-Interview Insights
✅ Video of Interview(s)
✅ Interview Transcript(s)
✅ TrueFan Profile(s)
$250 / Interview
Marketing Copy & Pitch Boilerplates
Get an outline of your positioning map and a structured messaging guide so creatives can write & design your brand & product pitches for you. Use your own customer's language from Deep Dive Interviews to direct your sales & marketing endeavors.
✅ Brand Messaging
✅ Product Messaging
✅ Copy for Sales/Marketing
✅ Access to Creative Partners
No obligation or credit card required
Frequently Asked Questions
Who should I interview?
YOU shouldn't interview anyone! That's our job. But if your question is how to choose who to interview, you will need to first send out surveys and then use the rating calculator (we provide) to grade the respondents based on their cost and benefit.
The main reason we strongly oppose you interviewing your clients alone is that they won't give you the truth. People are rarely open to sharing their feelings because they feel responsible for yours. This is why you need a trusted and objective third party to ask the questions for you.
Who should I ask to fill out the survey?
We recommend you survey EVERYONE who has purchased from you in the past. Ideally you have a CRM (Customer Relationship Management) tool from which you can find their contact information, otherwise you will need to dig through past correspondence to find them.
How long will the interviews be?
When a survey responder is willing to be interviewed (one of the survey questions) we perform a deep dive interview that lasts between 45-60 minutes.
How can I get people to commit to an interview?
After you've reached out to past clients to fill out the survey, they will select their preference for an interview. Personal messages asking for them to fill out the survey and being open to the interview helps, as well as offering an incentive to those who are resistant.
We have Survey & Interview Request Boilerplates that will aid you in this process and will be given to you when you sign up.
Who will be involved in the interview?
Your client will be interviewed by two members of our team. One who will lead the interview and the other to take notes while the interview is also being recorded for transcription purposes.
Will the Interviews be recorded?
Yes. Recording interviews allows us to relisten to the calls and spot patters or to share soundbites with you and your team. We also use the recordings to create marketing & sales copy by transcribing the audio.
Do I need any tools or software?
All you need is a link from us and a way to communicate with your clients (email, phone, etc.). We will take care of the rest.
What will I do with the information gathered?
Everything we capture will be stored, transcribed, and analyzed for content and be transfered to a Messaging Guide. In the Messaging Guide you and your team will have access to all the insights and boilerplate copy (social pitch, elevator pitch, formal pitch, etc.) gained from the TrueFan Deep Dives. This copy is actionable and can be used by your creative team to develop marketing and sales assets (logo, website, marketing funnels, brochures, etc.)